We are delighted to announce the launch of our new website!

New Website Coming Soon!

It’s no secret why more and more organizations are subscribing to live chat services. Market research has consistently shown us through the years that online chat is met with fast-growing approval from consumers across the globe. ​​ ​ Today, live chat is the new standard for satisfactory online customer service where visitors expect to be assisted immediately. Below are key chat statistics gathered from our latest market research to illustrate why live chat is so successful. CHAT FACTS Visitor Expectations 41% of online visitors expect to have live chat on a website. For customers that visit your website on a mobile device, this number is…

Some people might say that it took a pandemic to bring car-buying into the 21st century. Now that consumers have access to virtual test drives, touchless vehicle delivery and online credit applications, the automotive industry has rapidly evolved. Manufacturers have pivoted digital strategies to strengthen their online presence with the goal of delivering a seamless, high quality customer experience. Live chat makes it easier to connect with your customers, gain their trust and increase sales. Learn more about how integrating live chat agent services into your website helps your automotive business grow and stay profitable. Improved Customer Support Customers want immediate information…

HubSpot’s “State of Customer Service in 2020” found that 73% of customers stay loyal to brands because of friendly customer service reps. Happy customers share their experiences. Providing excellent customer experiences through live chat services for business is one way to keep your small business relevant among the competition. As customer behaviour changes, customer service must adapt. Take your online experience to another level with live chat support services that support these best practices. Optimize Your Availability Customers aren’t only reaching out to your business during regular business hours. Make sure you are available to your web shoppers as much as you…

Customers browsing your website might need a helping hand once in a while. Proactive engagement through live chat agent services can turn a curious browser into a hot lead. Learn more about proactive triggers available as part of SYNERGYCHAT’s live chat agent service. What Is Proactive Engagement? When you respond to customers who contact you, that’s reactive engagement. Proactive engagement anticipates client needs and invites them to accept support while surfing through your website. You can use proactive engagement triggers to check in with clients, greet them, and welcome them back. You can also point out features they may find useful based on…

A Gartner study predicted back in 2018, that 40% of all data analytics projects by 2020 will relate to an aspect of customer experience. The evidence is clear with more widespread adoption of managed live chat services. Live chat for websites provides a simple way for users to get answers to questions as they navigate and look for information that can potentially drive them to buy from you, make a repeat purchase, and refer business to you. Managed live chat services can provide mobile friendly solutions that customers can access from various web browsers. Partner with experienced, reliable providers such as…